Refund policy

Refund Policy

Every La Boy piece is designed and made to order for one client. Because each piece is created specifically for you, all sales are final. We do not offer refunds or exchanges.

Deposits
Custom work begins with a deposit. Once your deposit is paid and design work has started, it is non-refundable, as it covers design time, 3D modelling and the stones and materials reserved for your piece.

Approving your design
Before anything is made, we send you your design to review and approve. Please check every detail carefully, including metal, karat, stones, size and engraving. Once you approve the design, production begins and the order can no longer be changed or cancelled.

If something isn't right
Your purchase is still protected in these cases:

• Defects in workmanship: if your piece has a manufacturing defect, such as a loose stone or a faulty clasp, contact us within 30 days of receiving it and we will repair or replace it at no cost.
• Not made as approved: if your piece does not match the design you approved, we will correct it or remake it at no cost.
• Non-delivery: if we cannot deliver your order, your rights under Ontario's Consumer Protection Act, 2002 apply.

Normal wear, accidental damage, loss, or changes made by another jeweller are not covered.

Resizing
Rings include one complimentary resize within the first year. Some designs, such as full eternity bands, cannot be resized.

Watches
All watch sales are final.

Questions
If you have a concern about your order, email us at hello@laboyjewellers.com and we'll respond within one business day.